- Tuesday 11th November, 2025
- 15:30 - 19:30
- Glasgow Grosvenor Hotel
- 1-9 Grosvenor Terrace, Glasgow, G12 0TB
Agenda
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3.30pm Registration and welcome drinks
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4.05pm Welcome
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A look at the latest tech trends and how they are transforming service, operations and driving growth in our businesses.
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4.35pm Impact of artificial intelligence in hospitality
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A look at consumer views on tech in hospitality
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Hear from three operators as they discuss the pitfalls and challenges of AI and tech alongside the triumphs and performance gains
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6pm Close
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6.05pm Networking drinks and canapes
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6.20pm Speeches
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7.30pm Close
Thank you to our speakers
Anna Wadcock
General Manager, Maldron Hotel Newcastle
Anna Wadcock
General Manager, Maldron Hotel Newcastle
Anna Wadcock is a passionate hotelier with over 25 years of experience leading four-star properties across the UK. As General Manager of Maldron Hotel Newcastle and Co-Chair of the North East Hotel Association since 2022, she plays a key role in developing the region’s hospitality skills agenda. Under her leadership, Maldron Newcastle became the first UK hotel to introduce the fully autonomous W3 ButlerBot room service robot, showcasing her commitment to innovation, inclusivity, and sustainability.
Darren Dalrymple
Head of Consumer Technology, CreateFuture
Darren Dalrymple
Head of Consumer Technology, CreateFuture
Darren is Head of Consumer Technology at CreateFuture, a leading 500-person UK digital consultancy. With over 15 years’ experience, he’s worked hands-on with global brands including Skyscanner, MoneySavingExpert and Heineken to help them realise their ambitions through technology and digital innovation. A passionate advocate for AI, Darren focuses on identifying and implementing AI opportunities that deliver real impact.
Joshua Ryan-Saha
Director of Tourism, Travel and Festivals, Edinburgh Futures Institute, University of Edinburgh
Joshua Ryan-Saha
Director of Tourism, Travel and Festivals, Edinburgh Futures Institute, University of Edinburgh
Joshua Ryan-Saha is Director of Tourism, Travel and Festivals at the Edinburgh Futures Institute, University of Edinburgh. He established Traveltech for Scotland, supporting over £20m in inward investment to the sector. He advises industry leadership on data, AI, and technology transformation. Globally, he delivers AI and innovation workshops, advising destinations and professionals, including the AI for Opener for Destinations programme, American Hotel and Lodging Association and traveltech investors. His prior experience includes leading data science initiatives and leading innovation programmes like the Longitude Prize at Nesta, which featured on BBC Horizon’s Anniversary episode. Earlier in his career, he managed constitutional reform and reconciliation projects internationally with organisations including UNICEF.
Reuben Pullan
Senior Insight Consultant, CGA by NIQ
Reuben Pullan
Senior Insight Consultant, CGA by NIQ
As Senior Insight Consultant at CGA by NIQ, Reuben is tasked with keeping a finger on the pulse of Great Britain’s hospitality market. In such a dynamic environment, and with a wealth of data available, monitoring developments in the sector is a full-time job. Reuben supports the sector’s leading operators, suppliers, and trade associations, with the insights they need to see the industry operating at its full potential.
Thank you to our sponsors
